We started to operate cross-border e-commerce business in 2010, mainly providing customers with high-quality products. Our target customers are mainly in North America and Western Europe. Our goal is to establish a fashion brand beloved by people throughout the world. Our company strives to follow the brand operation route. Currently, we have 10 brands, and the number of service customers is over 300,000 annually.
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The above disclaimer applies only to your use of this website and does not apply to orolay products.
The submission and use of this website shall only apply to persons over the age of 13 and persons who may form a legally binding agreement under applicable laws. Although users of all ages are welcome to visit this website, this website is not suitable for children under 13 years old. Children under 13 years old are not allowed to submit any personal identification information through this website. In addition, you can only set up an account if you are 18 or older. To buy products/services from the site, and to access/use certain features on the site, you may need to create and use an account. In addition to your name and contact information, you may also need to submit a valid credit card number, billing address and associated billing information associated with your account. When you register an account, you must (I) provide accurate and true information and (ii) update such information from time to time as required to keep your registration information up-to-date and accurate. By establishing an account, you declare and guarantee that you have the right and authority to provide the information you provide when you register the account. You are responsible for maintaining the confidentiality of account information and passwords and restricting access to such information and computers. All activities under your account or password are your responsibility. By establishing an account, you declare and guarantee that you have the right and authority to provide the information you provide when you register the account. You are responsible for maintaining the confidentiality of account information and passwords and restricting access to such information and computers. All activities under your account or password are your responsibility. By establishing an account, you declare and guarantee that you have the right and authority to provide the information you provide when you register the account. You are responsible for maintaining the confidentiality of account information and passwords and restricting access to such information and computers. All activities under your account or password are your responsibility.
Availability of products, services, functions and content
All products, services, functions and contents available on or through this website, including but not limited to the price and availability of such products and services, may be changed and terminated at any time without prior notice. Receipt of order confirmation by E-mail does not constitute acceptance of an order or confirmation or offer for sale. All orders are reviewed and approved by Orolay. If Orolay chooses to accept the order, such acceptance will be considered at shipment time. We reserve the right to limit the order quantity of any item and/or deny service to any customer for any reason prohibited by law without prior notice.
You agree not to send any information or posts, emails or other means of submitting user content to Orolay :(I) illegal, harmful, threatening, abusive, harassing, defamatory, defamatory, invasion of privacy, or in any way harmful to minors; (ii) pornography or depicting actual sexual activity; (iii) harassment, insult, intimidation or hatred of individuals or groups based on religion, gender, sexual orientation, race, ethnicity, age or disability; (iv) impersonating any person or entity, including but not limited to the Orolay employee, or making false statements or otherwise misrepresenting your relationship with a person or entity; (v) includes personal or identifying information about another person provided without the person’s express consent; (vi) false, deceptive, misleading or deceptive; (vii) infringe any patents, trademarks, trade secrets, copyright or other proprietary rights of either party, or you have no right to submit them in accordance with any law or contract or trust relationship; (viii) form or contain “affiliate marketing”, “link recommendation code”, “spam”, “spam”, “chain letters”, “pyramid scheme” or unsolicited commercial; (ix) constitute or contain any form of advertising or solicitation that, if posted in the site area not designated for such purposes or emailed to Orolay users, may contact them for other services, products or commercial interests without written instructions; (x) publicize any illegal services; (xi) include software viruses or any other computer code, files or programs designed to interrupt, disrupt, or limit the functioning of any computer software or hardware or telecommunications equipment; (xii) discontinue the normal dialogue process by submitting excessive submissions to the site (flood attack) or otherwise negatively affecting the ability of other users to use the site; (xiii) use misleading email addresses, fake headers or other manipulative identifiers to mask the source of submitted content transmitted through the site. (xii) discontinue the normal dialogue process by submitting excessive submissions to the site (flood attack) or otherwise negatively affecting the ability of other users to use the site; (xiii) use misleading email addresses, fake headers or other manipulative identifiers to mask the source of submitted content transmitted through the site. (xii) discontinue the normal dialogue process by submitting excessive submissions to the site (flood attack) or otherwise negatively affecting the ability of other users to use the site; (xiii) use misleading email addresses, fake headers or other manipulative identifiers to mask the source of submitted content transmitted through the site.
In addition, you agree not to :(I) contact any person who asks not to be contacted, or proactively contact any person for any business purpose; (ii) to “track” or otherwise harass anyone through the website; (iii) collecting personal data of other users for commercial or illegal purposes; (iv) use automated means to download data from websites, including spiders, robots, crawlers, and data mining tools; (v) publishing irrelevant user content, repeatedly releasing the same or similar user content or otherwise imposing an unreasonable burden on our infrastructure; (vi) release any fraudulent events; Or (vii) attempt to access the Orolay computer system without authorization or engage in any activity that damages, reduces the quality of the website, interferes with the performance of the website or impairs the functionality of the website.
You understand that all feedback and user content posted, transmitted or linked through this website is the sole responsibility of the person from whom the feedback and user content originated. You understand that Orolay cannot control and is not responsible for the feedback and user content provided through this website, and that by using this website, you may be exposed to objectionable, indecent, inaccurate, misleading feedback and user content, or other objectionable. Orolay makes it clear that there is no liability for such feedback or user content.
You agree that all risks associated with the use of any feedback and user content must be assessed and assumed. You further agree that you will not rely on the feedback and user content, and that Orolay will in no way be liable for any feedback and user content, nor for any loss or damage caused by any cause. Publish using any feedback and user content sent via email or otherwise provided. You acknowledge that Orolay does not pre-filter or approve feedback and user content, but that Orolay has the right (but not the obligation) to reject, delete or move any feedback and user content at its discretion. The reason.
Interactions with organizations, activities and/or individuals that you find on this website or through this website are limited to those between you and such organizations and/or individuals. Orolay expressly disclaims any responsibility for such organizations, events or individuals.
Any questions, comments, Suggestions or other information (” feedback “) submitted to Orolay products or services through this website shall be deemed to be non-confidential and non-proprietary. Orolay is free to use, copy, disclose and distribute such feedback in any way, without any restrictions. Orolay specifically prohibits you from sending us any information you believe to be confidential or proprietary through this website. Please note that if you do send any such information or material to us, the information will be unclassified and non-proprietary, and Orolay assumes no liability or liability to Orolay and/or any third party receipt. Or use such information or materials.
You acknowledge that you are responsible or responsible for any information, profile, message, text, document, image, photo, video, music, voice or other content or material (” user content “) that you submit, upload, publish or otherwise provide. Provide to orolay or its vendors via site or otherwise (” submit content “), including user content that you agree to allow to be used on third-party company sites, such as Instagram, Twitter, Facebook, Vine, Pinterest and Google+, associated with orolay related tags, including #neverstopexploring and #thermoball. Such submissions can be used on websites and/or other orolay marketing materials, including email, social media and store signage. If you are 18 or older, you can only submit submissions. If you use orolay to select your submission, other users as well as your name and related Instagram, Twitter, Facebook or Vine (if applicable) profile information (such as your handle and profile picture) may be displayed. Orolay is not obligated to show, show or use any submissions, but can decide for itself.
When you submit the submission, you acknowledge and agree that the submission will be non-exclusive (unless expressly provided herein) and non-confidential, available to the public and unrestricted by Orolay. You further irrevocably waive any “moral rights” or other rights in respect of the authorship or integrity of any submitted material that you present under any applicable law or any legal theory.
Orolay reserves the right to edit any submitted content at its sole discretion and chooses to include or exclude such submitted content on the site or otherwise use submitted content. This site may contain third party comments, statements and other content. North Face is not responsible for screening, monitoring or validating such content, including its accuracy, reliability or compliance with copyright or other laws. Any comments, representations or other materials provided by third parties through this website are materials of such third parties rather than Orolay, including its licensor and/or supplier, and Orolay does not recognize any such comments, representations, or materials.
You acknowledge and agree that Orolay is not in control of any third party use (including but not limited to reposting) or any damage caused by misuse of any submitted content and shall not be held liable.
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This website is protected to the maximum extent permitted by copyright and intellectual property laws and international treaties. All content displayed on or through the site, including but not limited to video, photographs, blogs, BBS, product descriptions, data sheets, and frequently asked questions are exclusively owned and/or potentially available by orolay and/or its affiliates and/or suppliers, protected by copyright laws or international conventions or other laws
You this web site may not be used for any commercial purpose, including the promotion or advertising of any goods, services or opportunity, you may not use this web site for other visitors to the site or user access or its members, subscribe or register with any commercial online service or other organization, and/or collect or store personal data or trying to collect or store personal data on this web site to other users.
Last updated on September 3, 2018
To: orolay customer service
Mail: [email protected]
You can tell us in a number of ways if you would like to receive our promotional information. You will have the opportunity to make or change your choices in this area when you set up an account or click my account area on this site. You will also have the opportunity to change these choices by clicking on the “unsubscribe” hyperlink included in our promotional email to you. If you have not established an account but have registered our email list, you can change your email preferences by clicking the unsubscribe hyperlink included in the promotional email we sent to you. Please note that personal information is removed from our database or “opt out”
If you set up an account, you may receive some type of communication even if you do not choose to receive it, because these types of communication may be required in order to maintain an account on the site.
We may share personal information with certain third parties that represent our services. These third-party services may include: operating sites, hosting sites, providing products and services you request, authorization, and the processing of your payment, product performance, fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, loyalty program management, sales promotion, web site evaluation, data analysis, and apply the data cleansing. These third parties have no right to use or disclose the personal information you provide to us on or through this website other than to perform the services we specify.
If the law requires us to disclose that personal information, we may share personal information with third parties. For example, we may be required to disclose personal information in response to subpoenas, court orders or other legal proceedings. We may also disclose this information at the request of law enforcement agencies, or we consider it necessary to investigate or resolve unlawful conduct or conduct that may endanger the health or safety of consumers or the public to verify or enforce compliance and the terms and policies of use or administration of our website, or provisions required or permitted by law. In addition, the personal information you provide us might as involving all or part of the orolay ® merger or sale or as part of the company reorganization of assets transferred.
We use the personal information we collect to conduct business, communicate with you, and provide outstanding products, services and experiences. Us or we participate in a third party service providers may use this information to provide you order or ask for products and services, order processing and delivery, send the order confirmation and delivery, to provide customer service, respond to your comments, questions or complaints, personalize your experience, analyze your preferences and shopping habits, trend analysis and statistics, management and completing our competition and other promotional activities, analysis and improve the site and our products and services, and marketing send you about our products, services, marketing communications, and other information or special activities.
You can always choose not to receive marketing communications.
In addition to other endorsements, we also display personal recommendations/comments on our website that are satisfactory to our customers. With your permission, we may publish your recommendation letter together with your name. If you want to update or delete your recommendation, you can contact us at [email protected].
We may collect information about you from third party sources as well as publicly available information. For example, the information you submit in public BBS (for example, blogs, chat rooms, or social networking sites) can be read, collected, or used by us and others, and can be used to personalize your experience. You are responsible for selecting the information submitted in these instances. Another example is that we may receive demographic information about you from third parties to make our service and marketing efforts more efficient and personalized.
We will automatically collect and store certain other non-personal identity information when you interact with us. For example, we might collect your Internet protocol (IP) address and browser information, as well as reference site domain names, when you visit the site, and analyze this data for preferences, trends, and site usage statistics.
“Cookies” are small text files that websites send to a user’s hard drive through the browser for data storage. Most browsers automatically accept cookies but allow you to disable them. By disabling or otherwise denying cookies, you may not be able to take full advantage of all products on this site. We recommend that you “open” the Cookie so that we can provide a better shopping experience for you on this site.
We use third-party companies to provide Internet data hosting to help us measure and determine how visitors use our site and the effectiveness of our site and promotions to help us improve and optimize our site and the products and services we provide. We also use third-party companies to place ads (banners or links) on the Internet on our behalf. These companies use tracking technology (including cookies and pixel labels) to collect an identifying information about you visit our site and your interaction with our products and services, so that according to your interests and browse our website (marketing) provides customized ads on our behalf and on behalf of other advertisers on the Internet. We use third-party audience demographic data (such as age, gender, and interest) to better understand and advertise the audience visiting our site. We do not use or associate personal identity information with remarketing lists, cookies, data feeds, or other anonymous identifiers.
Our website does not currently have a mechanism for identifying “do not track” signals, but some third-party companies that use these cookies or beacons allow you to opt out of this advertising. If you want to choose not to receive this third party interest-based AD, you can get more information here. Please note that this does not mean that you do not receive our marketing information.
In addition, some of the email correspondence we send you may contain “click-back links” that link to specific pages on the site. By clicking on one of the urls, you will automatically enter our website, and we may collect information related to the “click”. You can avoid collecting this information by not clicking on the URL link in our email correspondence.
We can also use various retail analysis tools in our stores for operational and marketing purposes, such as measuring and analyzing traffic patterns. These tools can collect data from sensors, including cameras, smartphone detectors, wi-fi networks or other devices, to improve your in-store experience.
We collect and store the information you provide us through our website, our store, our customer service representatives, events, mobile apps, marketing events (including contests, raffle events and third parties), or any other way we interact with you.
You may choose not to provide certain information, but you may not be able to take advantage of certain features of this site, our mobile applications or other services that we may provide. For example, you must provide certain personal information in order to place an order or register an account on or through this site.
wash note when water temperature is unfavorable and exorbitant, choose a mild neutral washing product to soak down jacket, bear in mind that energetically knead or twist, pull, drag and left. After cleaning, gently squeeze the water out of the down jacket, and then use a larger dry towel to soak up the water.
drying, drying in dry and ventilated place. Note: tap every few hours to let dry down and reduce clumping.
How to maintain when not wearing: after the down jacket is not worn, it should be thoroughly cleaned and dried before receiving the wardrobe. It can be packed in the garment bag to avoid dust. If it rains a lot or the room is damp, take the down jacket out to air and dry.
(1) Do not dry clean.The jacket’s feather will be brittle, broken and unfluffy after dry clean.
(2)Use special or neutral lotion rather than washing powder.The down feathers in down jackets are protein fibers. Do not use strong alkaline detergents, soaps, etc. Do not use detergents with enzymes. This will cause stiffness after washing and drying.
(3) We recommend hand washing instead of machine washing.By machine wash or shake dry down jacket, extremely easy to cause the jacket filling uneven and make clothings lose original shape. It is best to use about 30 degrees of warm water , add special or neutral lotion, soak fully and hand wash gently, rinse 2-3 times repeatedly until the water is clear.
(4)You can machine washing down coat if your washing machine has Professional function for washing down jackets.
(5)Do not wring out and avoid exposure to the sun. After washing the down jacket, the recommended drying way is hang jacket, please pat gently after air dry to make down jacket restore fluffy.
(6)Please choose a professional laundry,
(7)If it is only partially dirty, you can wipe it with a hot towel. Ordinary down jacket fabrics are not afraid of water, just drop a few drops of neutral laundry detergent in a dirty place, and dry it with a wet hot towel after five minutes to remove dirt.
(8) If mildew is found, wipe it with a cotton ball moistened with alcohol, then wipe it clean with a clean wet towel.
100% Guaranteed Returns
We guarantee your total satisfaction and offer a world-class return(s) policy. New, unused item can be returned for a full refund within 30 days of receipt, and before return, please make sure the item(s) meet the return conditions:
- Original tags still attached
- In the original packaging
There will be no refund for any used or merchandise that was not returned in its original packaging & condition. If items get damaged during transit we will not be held responsible.
There will be no refund for any merchandise that was used or not returned in its original packaging & condition. If items get damaged during transit, we will not be held responsible.
Note: If the return or replacement is not caused by quality problems, the buyer shall bear the return freight.
Sometimes you need to exchange an item for something else—it happens. You can feel free to contact us and we will help you solve it.
On the “Account” page, click “Lost your password” under login. This will open a new window, and the system will ask you to enter your E-mail address. Enter your email and we will send you a link, you can create a new password via this email. Follow the instructions in the email to log in with this temporary password and how to create a new password.
Login your account and click on the “Account details” TAB at the left of the screen, then you can make any changes to the account.
Login your account and click on the “my account” TAB at the top right of the screen, then you can update your payment information.
If you are a repeat customer, click the “account” button and enter your account and password. If you are a new customer, click the register button and create an account.
The tax shown on your order is approximate. The actual taxes deducted from your credit card will reflect applicable state and local sales taxes, and will be determined when your order is shipped.
Sometimes, a credit/debit card statement contains two transactions, but this is only temporary. A credit/debit card fee for holding funds temporarily will be charged upon purchase. This is actually not the cost of your card. When the order is issued, this authorization becomes approved and charged to your account. Authorization drops within 72 hours of your order.
For security reasons, we may pre-authorize $1 to verify your billing address and credit/debit card information. If successful, we will collect the full purchase amount (plus sales tax and freight) after your order is shipped. If this $1 pre-authorization fails, we will not authorize your purchase. Pre-authorization of $1 will be deducted from your account within 2-3 business days.
Yes, you could pay for your order via PayPal, please select “PayPal” at checkout and follow the instructions to login via PayPal.
Yes, you could use debit CARDS with a Visa or MasterCard logo.
We accept Visa, MasterCard, Discover, American Express, debit card with Visa or MasterCard logo, and PayPal.
According to different shipping address, it will be shipped by different express.
When the order is shipped, we will update your account to display the tracking number on the order page. You can track the order by the tracking number we provided.
When your order is shipped, you will receive an E-mail confirmation with the tracking number.
Yes, the order can be sent to a different address than the billing address. After entering your billing address at checkout, you can enter a new shipping address.
Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.
We have our warehouses in United Kingdom, United States, Japan, and Canada, based on every guest’s different country and different coat, we will use different logistics methods.
All business days listed are Monday-Friday, excludes US Holidays.
If you have any problems please contact [email protected]
The United States, Russia, Ukraine, Kazakhstan, New Zealand, Japan, Vietnam, Spain, Thailand, Israel, the United Kingdom, Hong Kong, mainland China, Taiwan, Australia, Norway, South Korea, Turkey, Denmark, Netherlands, Finland, Brazil, Mexico, Saudi Arabia.