We offer standard free shipping (15 days) to the United States. Customers from other countries, we charge $14.99 shipping fee.

According to different shipping address, it will be shipped by different express. Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.

When the order is shipped, we will update your account to display the tracking number on the order page. You can track the order by the tracking number we provided.

When your order is shipped, you will receive an E-mail confirmation with the tracking number.

All orders take 1-3 business days to handle. Please contact us if you have any question via customer-service@orolay.com.

Yes, the order can be sent to a different address than the billing address. After entering your billing address at checkout, you can enter a new shipping address.

Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.
We have our warehouses in United Kingdom, United States, Japan, and Canada, based on every guest’s different country and different coat, we will use different logistics methods.
All business days listed are Monday-Friday, excludes US Holidays.
If you have any problems please contact customer-service@orolay.com.

The United States, Russia, Ukraine, Kazakhstan, New Zealand, Japan, Vietnam, Spain, Thailand, Israel, the United Kingdom, Hong Kong, mainland China, Taiwan, Australia, Norway, South Korea, Turkey, Denmark, Netherlands, Finland, Brazil, Mexico, Saudi Arabia.