Return & Exchange
100% Guaranteed Returns
We guarantee your total satisfaction and offer a world-class return(s) policy. New, unused item can be returned for a full refund within 30 days of receipt, and before return, please make sure the item(s) meet the return conditions:
- Unwashed
- Unworn
- Original tags still attached
- In the original packaging
There will be no refund for any merchandise that was used or not returned in its original packaging & condition. If items get damaged during transit, we will not be held responsible.
Note: If the return or replacement is not caused by quality problems, the buyer shall bear the return freight.
Exchanges
Sometimes you need to exchange an item for something else—it happens. You can feel free to contact us and we will help you solve it. customer-service@orolay.com
